Facilities

Account Management

• Facility Referral Program: Earn Shift Credits
• Past Shifts Report
• Managing My Account and Notifications
• I can’t log into my workplace account
• General Web/App Issues
• What is the CBH corporate address?

See all 14 articles

Cancellations/NCNS/Late Arrivals

• Requesting an Urgent Shift
• My professional is late or did not arrive
• How do I cancel a shift?
• What are Clipboard Health's cancellation rules?

Worker Management

• Browse Workers feature
• Digital Timesheets
• California Digital CDPH-530 Forms
• How to contact a professional
• How can I leave a performance review?

Web Browser Support

• Tutorials for the facility desktop app

Mobile App Support

• How do I download the mobile app for facilities?
• Guide to the Clipboard Facility app
• Facility Chat FAQs

Shift Booking

• View professional availability
• Shift Time Negotiations
• Pay Rate Negotiations
• Choose a different rate when posting a shift
• Two Workers Have Arrived for the Same Shift
• Urgent Shift FAQs

See all 8 articles

Worker Complaints/Safety Issues

• Reporting a Safety Incident
• How do I add a professional to my Do-Not-Return list?

Billing

• How do I pay my invoice?
• Workplace billing FAQs
• How do I view my upcoming invoice?
• What is the status of my invoice dispute?
• How do I dispute an invoice?
• I need to change the charge rate for one of my shifts