This article answers frequently asked questions about billing, invoicing, payments, and contract terms for workplaces using Clipboard.
Contacting Billing Support
Who can I contact for additional billing support?
Please feel free to reach out to billing@clipboardhealth.com or the main Billing phone line at (415) 604-3272 for additional support. The phone line connects to the billing team's queue, and the first available agent will answer.
To contact your workplace's dedicated Billing Representative (BR):
- Log in to the Clipboard web portal
- In the left navigation menu, scroll to the Billing section
- Select any billing page, such as Invoice History
- Select the Contact billing rep dropdown in the top-right corner of the page
- View your BR's name, phone number, and schedule
The Contract Terms page showing the "Contact billing rep" button in the top-right corner:
Note: All Billing Representatives monitor and send emails from the same billing@clipboardhealth.com address.
Invoices and Payments
When and how does Clipboard send invoices?
Each week, you receive an invoice covering the preceding pay period (shifts worked from Sunday to Saturday). Invoices are sent to designated billing contacts via email on the Monday following your pay period.
Your invoice includes charges incurred from:
- Filled shifts
- Late cancellations
- Sent-home charges
- Applicable differentials (e.g., Extra Time Pay, holiday differentials)
These charges and differentials are defined in your contract. You can review your terms by navigating to Billing > Contract Terms in the Clipboard web portal.
For shifts verified late (usually due to delayed timesheet submissions), you receive an off-cycle invoice that includes late-verified shifts from the previous month.
Tip: To add or remove contacts from your invoice distribution list, email billing@clipboardhealth.com and request the change. You can also ask for the current list of contacts receiving invoices.
How do I pay my invoices?
You can view, download, and pay invoices through the Clipboard web portal. For step-by-step instructions, see How to Dispute an Invoice or Upcoming Charge (which also covers accessing the Invoice History page and Billing Portal).
What happens if an invoice is not paid on time?
Late payments may result in your account being placed on a pending or suspended status:
- Pending — Existing shifts that are already filled are not affected. However, unfilled shifts cannot be filled by new workers. Pay any overdue balance in full to restore active status.
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Suspended — Unfilled shifts cannot be filled, and new shifts cannot be posted. Any shifts scheduled more than 72 hours after the suspension date are removed from your calendar. Pay any overdue balance in full to restore active status.
Reviewing Charges
How do I preview an upcoming invoice?
As shifts are worked, they are populated on your Upcoming Charges page in the Clipboard web portal. We recommend reviewing Upcoming Charges a couple of times each week to stay up to date. For detailed instructions, see How to Dispute an Invoice or Upcoming Charge.
How do I dispute an invoice?
Workplace users with billing permissions can use in-app tools to submit and track disputes. For step-by-step instructions, see How to Dispute an Invoice or Upcoming Charge.
How do I check my contract's billing terms, charge rates, and differentials?
View your charge rates and differentials by navigating to Billing > Contract Terms in the Clipboard web portal. This page displays:
- Base charge rates by worker type
- Time differentials by day of week
- Holiday differentials and applicable holidays
- Extra Time Pay settings
- Additional charges (late cancellation fees, sent-home fees)
Cancellations and Additional Charges
Will I be billed for a canceled shift?
Cancellations that occur within the late cancellation window (as defined in your contract terms) may incur a marketplace fee. The specific fee depends on how close the cancellation is to the shift's scheduled start time. For details on cancellation policies, see How to Cancel a Shift and review your Contract Terms page.
Will I be billed for sending a worker home early?
Ending a shift early may result in a fee based on when the worker is sent home. The applicable charges are defined in your contract terms. Review your Contract Terms page for the specific fees associated with early shift endings.
Still Have Questions?
If you need additional billing support, contact the billing team:
- Email: billing@clipboardhealth.com
- Billing phone line: (415) 604-3272
- Or use the Contact billing rep button on any billing page to reach your dedicated Billing Representative