Your Attendance Score determines which facilities make their shifts available to you.
All accounts will start with the 100-point maximum score. Professionals with a score above 0 will have access to any shift they have the facility-required qualifications for. Accounts with an Attendance Score of 0 or below will only have access to shifts at facilities where the professional has been marked a favorite.
Canceling shifts will result in points being deducted from your Attendance Score. Points are earned for working shifts, and clocking in on time for shifts.
Shift cancellations and point deductions
We will always let you know the number of points that will be deducted before you commit to cancelling your shift.
The earlier you cancel a shift, the fewer points will be deducted from your score.
When you tap on “Cancel” for a shift, you will see a pop up that will tell you how many points will be deducted for the cancellation, and what your new Attendance Score will be. You can tap on Ratings, “My Attendance Score” and then “See Details” to see your current Attendance Score, and the latest information on earning or losing points.
If your Attendance Score reaches zero or below, your account will become restricted.
During a 7-day account restriction:
You can only see and book shifts or keep previously booked shifts at facilities that have added you to their “Favorites” list by giving you a 4 or 5 star rating.
You will be unable to book and see shifts at facilities that have not given you a 4 or 5 star rating. Any upcoming shifts at such facilities will be removed from your calendar during the restriction period.
If your account is restricted and a facility gives you a 4 or 5 star rating, your ability to see and book shifts at that facility will immediately be restored.
At the end of the 7-day restriction, your Attendance Score will reset to 100 and you will again be able to book shifts at all facilities where you have met the required qualifications.
Recurring restrictions:
If your account becomes restricted for a 3rd time in 6 months, that restriction will last for 365 days, instead of 7 days.
You can view the date that your restriction will end by tapping on “Ratings” “My Attendance Score” and then “See Details” in the Clipboard App.
FAQs
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Can I dispute an Attendance Score point deduction?
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Yes. Professionals can dispute a point deduction by completing this form.
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What if I accidentally booked a shift and need to cancel it?
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If you have an accidental booking and immediately cancel the shift, please let us know in the dispute form. We will be unable to accept disputes for accidental cancellations that occur more than 15 minutes after the shift was booked.
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Can I dispute an account restriction?
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Yes, you can dispute an account restriction by completing this form. Our team will get back to you within 72 hours. A restricted account may still book and work shifts at facilities where they have been highly rated while waiting for a dispute to be resolved.
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When will my account restriction end?
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You can view the date that your restriction will end by tapping on “Ratings” “My Attendance Score” and then “See Details” in the Clipboard App.
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Can I earn Attendance Score points while I am restricted?
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Restricted accounts will be unable to earn Attendance Score points during the restriction period. However, your account's Attendance Score will be reset to 100 when the restriction is lifted.
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What happens if the facility cancels my shift (before the shift starts)?
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If a facility cancels your shift before your shift has begun, you will receive a notification alerting you of the cancellation, and the shift will be removed from your calendar accordingly. This will not impact your account status.
- If the facility has opted to pay for late cancellations, you will be automatically paid according to the cancellation terms listed in the facility's profile.
You can check a facility's late "Cancellation Payout" when booking shifts by checking their profile, learn how to check cancellation payouts here.
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What should I do if the facility sends me home?
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If a facility instructs you to go home, please ensure that you submit a sent-home request through the Clipboard Health app, we recommend doing so before you leave. To submit a sent-home request, locate your shift under My Shifts and select "Cancel" followed by “No, I was sent home” (Do not select “Cancel shift”).
If the facility approves your request, your account status will not be impacted, and you may be eligible for a sent-home payment. For more information on sent-home requests, please refer to this guide.
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