How to contact your worker

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You can now view a worker's contact number via the Workers page in the Clipboard Health web app.

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If you need to contact a worker, you can find their phone number in their profile on the Workers page. Alternatively, you can send a message via the app using Facility Chat.

How to view a worker's phone number

This feature is currently only available using the web app.

1. Select Workers in the menu on the left.
2. Click on the worker's profile.
   
   

How to send a message

Our Facility Chat feature allows you to get in touch with a healthcare professional directly through the Clipboard Health mobile/web app for up to 30 days after they booked a shift at your facility.

• Coordinate late arrivals and request an ETA
• Answer questions regarding arrival or check-in
• Attach or request relevant documents
• Provide updates and more

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Live-chat for mobile phones

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To send a message from the Chat window:

1. Open the Facility app on your phone (Must have Admin, Supervisor, or Shift Management role)
   
   
   
   
2. Select Chat from the bottom menu
   
   
   
   
3. Locate and tap your worker's name to open their channel
4. Type your message and tap the arrow to send

Alternatively, you can message a worker from the Workers page in the mobile-app.

1. Open the Workers page from the bottom menu
   
   
   
   
2. Locate the worker from your Upcoming, In Progress, or Past shifts.
3. Tap Message
   
   
   

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Live-chat for desktop

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1. Log into the Clipboard Health admin portal (Must have Admin, Supervisor, or Shift Management role)
2. Select "Chat" (left panel)
   
   
   
   
3. Locate the healthcare professional's name to open their "channel"
   
   

Alternatively, you can message a worker from the Workers page in the desktop-app.

1. Open the Workers page from the menu
   
   
   
   
2. Locate the worker from your Upcoming, In Progress, or Past shifts.
3. Select Message
   
   
   
   

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Click here to learn more about this feature's security, guidelines and other FAQs.