How to contact a professional

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You can now view a professional's contact information via the Workers page in the Clipboard Health web app.

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If you need to contact a professional, you can find their phone number in their profile on the Workers page. Alternatively, you can send a message via the app using Facility Chat.

How to view a professional's phone number

This feature is currently only available using the web app.

1. Select Workers in the menu on the left.
2. Click on the professional's profile.
   
   

How to send a message

Our Facility Chat feature allows you to get in touch with a professional directly through the Clipboard Health mobile/web app for up to 30 days after they booked a shift at your facility. To use the Facility Chat feature, you will need to have either the Admin, Supervisor, or Shift Management role.

If you need to contact a large group of professionals at one time, please reach out to our support team to let us know.  We can coordinate a mass notification to professionals on your behalf.

Profanity, sexually suggestive terms, violent or hateful content is considered prohibited language and will appear as *asterisks* in the chat window. 

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Live-chat for mobile phones

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To send a message from the Chat window:

1. Open the Facility app on your phone (scan or click below).
   
   
   
   
2. Select Chat from the bottom menu
   
   
   
   
3. Locate and tap the professional's name to open their channel
4. Type your message and tap the arrow to send

Alternatively, you can message a professional from the Workers page in the mobile-app.

1. Open the Workers page from the bottom menu
   
   
   
   
2. Locate the professional from your Upcoming, In Progress, or Past shifts.
3. Tap Message
   
   
   

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Live-chat for desktop

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1. Log into the Clipboard Health web portal. 
2. Select "Chat" (left panel)
   
   
   
   
3. Locate the professional's name to open their "channel".
   
   

Alternatively, you can message a professional from the Workers page in the desktop-app.

1. Open the Workers page from the menu
   
   
   
   
2. Locate the professional from your Upcoming, In Progress, or Past shifts.
3. Select Message
   
   
   
   

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Click here to learn more about this feature's security, guidelines and other FAQs.