Facilities may request that you be placed on their Do Not Return (DNR) list if they determine that you are not adhering to facility rules and protocols or did not perform assigned tasks satisfactorily.
The following are the top issues that lead to a facility adding a partner healthcare professional to their DNR list:
- Multiple cancellations and not showing up on time
- Clinical and Healthcare Skills Needs Improvement
- Displaying poor professional etiquette which can include mistreating other staff and patients, sleeping while on the job, unreasonably refusing to work on certain tasks, not following facility instructions and/or not wearing the required attire
When you are added to a facility’s DNR list, you will be notified by Clipboard Health and allowed to provide additional details.
Once a DNR is processed, any future booked shifts you have signed up for at that facility will be removed from your calendar and you will no longer be able to view or sign up for those facility's shifts.
If a healthcare professional has been placed on the DNR list for two healthcare facilities in a rolling twelve-month period, the healthcare professional's account will be reviewed for deactivation.
As a healthcare professional, you also reserve the right to add a facility to your DNR list if you no longer wish to work with them in the future.
Before making a DNR request, please be sure to read our incident reporting process; if your complaint falls under one of the categories listed there, be sure to fill out our incident form and to make your DNR request there.
If your reasons for wanting to add a facility to the DNR list do not fall under the applicable incident report categories, you may make your request by calling our 24/7 Support Line at 408-837-0116 or by emailing firstname.lastname@example.org and providing the name of the facility and a detailed reason for why you wish to add them to the DNR list.