My professional is late or did not arrive

All facilities have the ability to check a professional's arrival status with the Worker ETA feature in the web or mobile app. A professional’s ETA will become available no sooner than 1 hour prior to the shift start time.

Note: To prevent being understaffed on short notice, some facilities prefer to contact the professional to arrange a late arrival.

Reporting a No Show 

If a professional is late to your shift, your facility can process a No Show via the web or mobile app as soon as the shift begins, and you will have the option to request a replacement professional at no additional charge.

If a professional's ETA is 30 minutes or more late, you can contact Clipboard Health to cancel the shift free of charge.

To No Show the professional via the app:

1. Locate the shift in your calendar.
2. Open the shift card.
3. Select Worker no show.
4. Add the details of the No Show event in the text box provided.
5. Tick the box to confirm that you understand that marking a shift as a No Show will result in an attendance penalty to the professional's account.
6. Tick the box, "I'd like to request a replacement at no additional cost", if you would like to request an Urgent Shift to find you a replacement for the no show. This option is available for the first 2 hours of the shift. To learn more about requesting an Urgent Shift, click here.
7. Click No show to finalize the process.

Web view:

Mobile view:

Reversing a No Show

If the professional who booked your shift arrives after you reported a No Show, and you would like them to complete the shift after all, please contact our support team to add them back to the shift.