I need to change the charge rate for one of my shifts

The charge rate is the hourly base rate that Clipboard Health charges facilities for shifts booked through our marketplace. We give you the flexibility to adjust the amount you're willing to pay so you can choose rates that are more in line with the market without updating your facility's contractual rates.

This article will help you understand when you might want to increase or decrease the charge rate for a shift, how to change a shift's charge rate, and what you can expect in terms of Extra-Time Pay, cancellations, and invoices after you make one-off adjustments to your charge rate(s).

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This feature is currently unavailable to facilities in Massachusetts. Please refer to our Rate Negotiations guide instead.

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Which account users can edit the charge rate?

This option is visible to those with an Administrator user role. Administrators can also enable the option for Staffing Coordinators to edit the charge rate. To enable this feature for a user with the Staffing Coordinator role:

1. Select the Management tab (left panel).
2. Click Team Members.
3. Scroll to the User's account that you would like to update.
4. Click the Edit account icon.
5. Select the dropdown menu under the "Role" section.
6. Select the check box that says "Can edit shift rate".

For assistance adding or removing this feature from your facility account, please contact our Customer Support Team. This may be subject to your facility contract terms.

Web instructions

1. Visit the admin portal at Clipboard.health/enter
2. Select the Calendar tab (left panel)
3. Locate and select the shift you want to adjust.
4. Expand the shift details, then select the Edit Shift Rate button.
5. Verify the shift details to make sure you're making changes to the right shift.
6. Change the shift's hourly rate.
7. Check the box to verify that you are authorized to make this change.
8. Confirm shift changes.

Note: If you would like to increase the charge rate for all future posted shifts, please contact us using this form so we can make the required adjustments. If you would like to add to the rate of a shift that has already been filled, please contact Customer Support.

Mobile instructions:

1. Select the Shifts tab.
2. Select the shift you want to edit > tap "Edit Rate".
3. Verify the shift details to make sure you're making changes to the right shift.
4. Change the rate next to Shift Hourly Rate
5. Check the box to verify that you are authorized to make this change
6. Tap Edit shift rate to confirm your changes.

Note: If you would like to increase the charge rate for all future posted shifts, please contact us using this form so we can make the required adjustments. If you would like to add to the rate of a shift that has already been filled, please contact Customer Support.

FAQs

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When should I adjust my charge rate?

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If you believe that your charge rate is lower than what is required by current market conditions, we recommend adjusting your charge rate.

Note: It is not possible to reduce your rate below your base contractual rate (minimum hourly base rate you pay CBH for that type of shift per your facility's contract.

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What happens if I cancel a shift that has an adjusted charge rate?

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Any applicable cancellation fee will be based on your adjusted charge rate instead of your default rate.

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Will changing my charge rate impact Extra-Time Pay?

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For accounts who have Clipboard's Extra-Time Pay enabled, the bonus amount will be based on the adjusted charge rate instead of your default rate.

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How will this appear on my invoice?

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When you adjust a charge rate, your invoice will reflect the new rate that was selected. This will include a line-item that details who made the change, the day the change was made, along with how much the rate was changed. 

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