The Charge Rate is the hourly rate that Clipboard Health charges facilities for staffing a shift. We give you the flexibility to adjust the amount you're willing to pay in order to accommodate the varying needs of your individual shifts - higher paying shifts will typically result in higher chance of your shift being booked.
This article will help you understand when you might want to increase or decrease your Charge Rate, how to change a shift's Charge Rate, and what you can expect in regards to bonuses, cancellations, and invoices after you make one-off adjustments to your Charge Rate(s).
- Open your admin account by visiting Clipboard.health/enter
- Open your calendar > select the shift you want to adjust.
- Open the shift details > select Edit Shift Rate button
- Verify the shift details to ensure so you're making changes to the right shift.
- Change the shift's hourly rate
- Check the box to verify your authority to make this change
- Confirm shift changes.
Note: If you would like to increase charge rate across the board please contact our Customer Support team so they can update your contract and change the default rate for your shifts.
When should I adjust my charge rate?
- If you are having difficult attracting workers, potentially due to underpaying the shifts (e.g. shifts are not getting filled).
- If you believe other facilities are being more competitive with higher paying shifts or added bonuses etc.
- If you believe some of your shifts are too high and could still be filled while paying a lower rate
Note: Unable to reduce your rate below your base contractual rate (minimum amount you pay CBH for that type of HCP with no differentials per your contract.
What happens if I cancel a shift that has an adjusted Charge Rate?
Any applicable cancellation fees will be based on your adjusted Charge Rate instead of your default rate.
Will changing my Charge Rate impact the bonuses we pay out?
For accounts who have Clipboard's Extra-Time Pay enabled, the bonus amount will be based on the adjusted Charge Rate instead of your default rate.
How will this appear on my invoice?
When you adjust a Charge Rate, your invoice will reflect the new rate that was selected. This will include a line-item that details who made the change, the day the change was made, along with how much the rate was changed.
We recently updated our contract or had a change in our COVID status. What happens to the charge rates of my shifts?
- If your account sees a change to your hazard pay status or base contract, all rates across your shifts will be re-adjusted to your facility's default rate.
- You will receive a report that lists all the shifts where an override was done so you can update any Charge Rates as needed.
- If you would like to reapply the overrides, you'll need to go into the portal and edit the shift rates again by following the steps in our guide above.