How to Change the Charge Rate for a Shift

This article explains how to adjust the charge rate for individual shifts on your workplace's schedule using the Clipboard web portal and mobile app. Before adjusting, review your Contract Terms page for your current base charge rates.

Understanding Pay vs. Charge Rates

The charge rate is the hourly base rate that your workplace is charged for shifts booked through the Clipboard marketplace. You can adjust the charge rate for individual shifts to better align with market demand — without updating your workplace's contractual rates.

The pay rate that workers see is calculated based on several factors, including time to shift start, marketplace conditions, and other variables. Because the pay rate is determined algorithmically, setting a competitive charge rate helps ensure your shift attracts workers.

Required Permissions

Charge rate editing is available to users with the Administrator role. Administrators can also enable this option for users with the Staffing Coordinator role.

Enabling Charge Rate Editing for a Staffing Coordinator

1. In the left navigation menu, select Team Members (under Management)
2. Locate the user account you want to update
3. Select the Edit account icon
4. Open the dropdown menu under the Role section
5. Select the Can edit shift rate checkbox

Note: Support agents cannot process rate change requests for users outside of these roles. To add or remove this feature from your workplace account, contact the Customer Support team. Changes may be subject to your workplace's contract terms.

Editing the Charge Rate on the Web Portal

1. Log in to the Clipboard web portal at clipboard.health 
2. In the left navigation menu, select Schedule
3. Locate and select the shift you want to adjust — the shift details panel opens on the right
4. Select Show charge rate to display the current charge rate
5. Select the expand arrow next to the charge rate to view the rate breakdown
6. Change the shift's hourly rate
7. Confirm that you are authorized to make the change on the confirmation dialog
8. Select Confirm to save your changes

The shift details panel showing the charge rate expanded with the base charge rate:

Tip: If you want to increase the charge rate for all future posted shifts (not just a single shift), you can contact Clipboard to request adjustments to your contract terms.

Note: If you want to adjust the rate of a shift that has already been filled by a worker, contact the Customer Support team for assistance.

What to Expect After Changing the Charge Rate
 

Invoicing

The adjusted charge rate applies only to the specific shift you modified. Your invoice will reflect the updated rate for that shift. All other shifts will continue to use your workplace's standard contract rates.

Cancellations

If a shift with an adjusted charge rate is canceled within your workplace's late-cancellation window, the marketplace fee is based on the adjusted rate, not the original contract rate.

Extra Time Pay

Extra Time Pay differentials, if applicable, are calculated based on the adjusted charge rate for that shift.