Our referral payments are automatically processed. In order to receive a referral payment, both parties must activate and link your Stripe accounts to your Clipboard Health account.
If you referred someone, but haven’t received your referral payment
- Confirm that your referred professional applied your referral code before their first shift was verified.
- Allow 24-48 hours for your contact's first shift to be verified.
- Check that your Stripe account is activated and linked to your Clipboard Health account.
- If you meet the above criteria but still have not received your referral payment, please contact our support team. Be sure to check your notifications and your earnings to confirm if the payment was sent.
If you were referred by someone, but haven't received your referral payment
- Double-check that you completed the Clipboard Health sign-up, that your license has been approved in the app, and that you have uploaded a valid ID.
- Make sure that your Stripe account is activated and linked to your Clipboard Health account.
- Confirm that you entered the referral code prior to booking your first shift.
- If you meet the criteria above but still have not received your referral payment, please contact our support team. Be sure to check your notifications and your earnings to confirm if the payment was sent.