If your workplace needs to cancel a shift, we recommend that you first read our shift cancellation rules and check your Contract Terms for applicable fees prior to doing so.
To cancel a shift
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Instructions for mobile app
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Cancel via the calendar view
- Open our mobile Workplace app on your phone (Must have Admin or Shift Management role)
- Open your Shift Calendar by selecting "Shifts" (bottom-left).
- Select a worker type above the calendar.
- Select a date to view your scheduled shifts.
- Tap on the shift card of the shift you would like to cancel.
- Select "Cancel shift" (or "Remove Shift" if the shift hasn't been booked)
Cancel via the Workers Page
- Open our mobile Workplace app on your phone (Must have Admin or Shift Management role)
- Select the Workers page from the bottom menu
- Select Upcoming and choose the worker profile card to bring up the worker's profile.
- Tap ••• on the shift beneath the worker’s profile card and select Cancel shift.
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Instructions for desktop
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Cancel via the calendar view
- Open our Clipboard Health Web app on your desktop or laptop (Must have Admin or Shift Management role)
- The web app should open to your Shift Calendar.
- Select a worker type above the calendar.
- Select a date to view your scheduled shifts.
- Select the Shift Block (AM/PM/NOC) to the right of your calendar to expand the shift information.
- Select "Cancel shift" in red
Watch our video guide to see how to cancel a shift using the web app
Cancel via the Workers Page
- Open our Clipboard Health Web app on your desktop or laptop (Must have Admin or Shift Management role)
- The web app should open to your Shift Calendar.
- Select the Workers tab from the left menu.
- Locate the worker from your Upcoming shifts and tap on their name in the shift card to bring up the worker's profile.
- Tap on the ··· circle on the shift card in the worker's profile and select Cancel shift.
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