How do I cancel a shift?

If your workplace needs to cancel a shift, we recommend that you first read our shift cancellation rules and check your Contract Terms for applicable fees prior to doing so.

You will not have the option to cancel the shift if the professional has arrived at the facility and the shift start time is within 2 hours.

To cancel a shift

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To cancel a shift on the web:

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Cancel via the calendar view

Note: Your user must have Shift Cancel permissions

1. Open our Clipboard Health Web app on your desktop or laptop
2. Select 'Calendar' on the left navigation bar if not already selected
3. Select a worker type above the calendar.
   
   
   
   
4. Select a date to view your scheduled shifts.
5. Find the shift under the correct Shift Block (AM/PM/NOC) to the right of your calendar
6. Select 'Cancel shift'
   

   

7. Complete the Shift Cancellation form and click 'Yes, cancel shift' to cancel the shift

   • If the cancellation is within your facility's late cancellation window, you will see a check box to confirm any fees associated with the cancellation 

Watch our video guide to see how to cancel a shift using the web app

Cancel via the Workers Page

Note: Your user must have Shift Cancel permissions

1. Open our Clipboard Health Web app on your desktop or laptop
2. Open the Professionals section from the left menu and select 'My Professionals'.
   
3. Under 'Change view' select 'Upcoming', locate the professional and tap on their name to bring up the worker's profile.
   
4. Tap on the ··· circle on the shift card in the worker's profile and select 'Cancel shift'.
   

5. Complete the Shift Cancellation form and click 'Yes, cancel shift' to cancel the shift

   • If the cancellation is within your facility's late cancellation window, you will see a check box to confirm any fees associated with the cancellation

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To cancel a shift on the mobile app:

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Cancel via the calendar view

Note: Your user must have Shift Cancel permissions

1. Open our mobile Workplace app on your phone 
   • You can download the mobile app here
2. Open your Shift Calendar by selecting 'Shifts (bottom-left).
   
   
3. Select the correct worker type above the calendar and the date of the shift
   
4. Tap on the shift card of the shift you would like to cancel.
5. Select 'Cancel shift' (or 'Remove Shift' if the shift hasn't been booked)
   

6. Complete the Shift Cancellation form and click 'Cancel shift' to complete the cancellation

   • If the cancellation is within your facility's late cancellation window, you will see a check box to confirm any fees associated with the cancellation 

Cancel via the Workers Page

Note: Your user must have Shift Cancel permissions

1. Open our mobile Workplace app on your phone 
   • You can download the mobile app here
2. Select the Workers page from the bottom menu
   
3. Select Upcoming and tap on the worker card to bring up the worker's profile.
   
4. Tap ••• on the desired shift beneath the worker’s profile card and select Cancel shift.
   

5. Complete the Shift Cancellation form and click 'Cancel shift' to complete the cancellation

   • If the cancellation is within your facility's late cancellation window, you will see a check box to confirm any fees associated with the cancellation

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