Our Facility Chat feature is HIPAA compliant and encrypted, making it easier than ever to communicate with facilities directly through the Clipboard Health app.
- Share your ETA
- Ask questions related to your arrival / check-in
- Attach relevant documents
- Provide updates and more
This guide will help you navigate the following topics:
- How to use Facility Chat
- Understanding your "channels"
- Managing notifications
- Submit feedback
How to use Facility Chat
The chat feature allows you to communicate with any facility where you have an upcoming shift or shift in-progress.
- Open the Clipboard Health app
- Select My Shifts (bottom-center)
- Locate your shift and select the "Facility chat" button
- Type your message and hit send to begin your chat with the facility.
Understanding your "channels"
Channels are basically an individual chat room between you and the facilities you've booked.
- A channel is created between you and a facility from the moment you book their shift.
- Only one channel is created per facility. So even if you have multiple shifts at one facility, all conversations with that specific facility will be under one single channel.
The channel between you and the facility will remain active for 30 days after you booked the shift and is disabled thereafter.
- The chat history will still be available for you to read.
- The channel reactivates when you book another shift at that facility.
Managing notifications
Customize your notification preferences to receive push-notification (in-app), SMS (text) or both.
- Open the Clipboard Health app
- Select My Account (bottom-right)
- Select Privacy and Notifications then Notification Preferences*
*iOS users may also need to open their phone Settings > Notifications > Clipboard Health > Enable.
Submit feedback
Our Facility Chat feature was made for YOU. Help us get it right by providing any feedback or feature requests to chatfeedback@clipboardhealth.com.
Guidelines
Sending unlawful, threatening, or obscene content is prohibited. Please review our Terms of Service for the Facility Chat feature. Our Terms of Service can be located at anytime by selecting My Account > Help Center > Terms of Service.