Why was my timesheet rejected?

If your timesheet was rejected, you will need to correct it before it can be verified and approved for payment. This might delay your payment for an additional 24-48 hours, so it helps to get it right the first time. Learn why your timesheet may be rejected and how to fix it below.

Reasons for rejection

• Poor quality
• Invalid shift details
• Missing/incorrect info
• Invalid format
• Suspected fraud
• No signature
• Digitally edited

Note: You will receive a notification through the app which includes your rejection reason.

What do these mean?

• Poor quality: Timesheet is blurry, has correction fluid/white ink, parts are cropped out or otherwise unreadable due to poor penmanship.
  
  
• Invalid shift details: Timesheet reflects the wrong date (example: timesheet submitted for 10/10, but shift was on 10/12) or the wrong shift hours (example: your timesheet reflects 6am - 3pm shift, but your scheduled shift was 3pm to 11pm).
  
  
• Missing/incorrect info: Any missing or incorrect information such as name, timestamps (clock in/out or lunch in/out), etc.
  
  
• Invalid format: Timesheet did not utilize one of our accepted templates or authorized facility timesheets. Filled out in pencil or red ink.
  
  
• Suspected fraudulent: If our team has reasonable suspicion of fraudulent activity. 
  
  
• Missing signatures: Timesheet is missing your signature or the signature of the shift's authorized signee (e.g. Supervisor, DON, scheduler)
  
  
• Digitally edited: Timesheet was filled out or edited digitally.

Troubleshooting

After you have resubmitted your timesheet, allow up to 24 hours for your timesheet to be verified. We recommend you checkout our "Timesheet verification checklist" to help you avoid a rejected timesheet in the future.