An Urgent Shift is created when a facility is in need of a professional on very short-notice. These shifts are usually available closer to the typical start times (AM, PM and NOC) and are paid at the premium hourly rate listed within the shift details.
Book an Urgent Shift
- Open the Clipboard Health app
- Select Find Shifts on the bottom-left of your screen
- If an Urgent Shift is available, you will see a banner at the top of the screen.
- Tap the banner to see the available Urgent Shifts.
What happens if a facility cancels your Urgent Shift?
Eligibility for cancellation and sent-home payments will vary based on the facility's Contract Terms. When a facility cancels your shift or sends you home after arriving, any applicable payment will be sent directly to your Stripe account.*
Click here to learn how to check a facility's cancellation and sent-home terms.
*Sent-home requests must be approved by an authorized facility staff member.
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Exception: If you are filling in for another professional's No-Show (NS) and the facility cancels your shift or sends you home, you will still receive a fixed cancellation or sent-home payout, regardless of the facility's Contract Terms.
- If your Urgent Shift is canceled before you arrive at the facility, you will receive 2 hours of pay at the Urgent Shift's pay rate.
- If you are sent home after arriving at the facility, you will receive 4 hours of pay at the Urgent Shift's pay rate.
For assistance with your Urgent Shift cancellation payout, contact our Support team via live chat by going to the Help Center in the app and clicking "Start a Chat".
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No Urgent Shifts Available?
If you don't see any Urgent Shifts, this means there are none available for you to book at this time. Try updating your distance preferences for a broader search, or try again at a later time.
Booking tips
Check the shift's start time
Urgent Shifts are requested to fill a recently opened shift on short notice, but a timely arrival is still expected. Before booking an Urgent Shift, check the shift's start-time to ensure you can arrive on time, or as close to the start-time as possible, and be prepared to make your way to the facility immediately. Clipboard Health will share your ETA with the facility as soon as you are on your way so they can anticipate your arrival time.
Book an Urgent Shift when your shift gets canceled by a facility
Occasionally, a facility might have to cancel your shift on short notice. You can make this into a positive by booking an Urgent Shift which helps us improve the lives of patients while putting extra money in your pocket!
Note: Canceling your own shift on short-notice, and booking it immediately after as an Urgent Shift may result in penalties per our cancellation rules.