To avoid leaving a facility understaffed on short-notice, we recommend that you cancel your shift more than 72 hours in advance whenever possible. Failure to arrive at your shift without initiating a cancellation will lead to your removal from the Clipboard Health platform. Please make sure you read and understand our cancellation rules before cancelling a shift.
This article covers:
- No-penalty cancellation
- Standard Cancellation
- Last-minute Call-off
- No-call, No-show (NCNS)
- Emergency Cancellation
- Disputing a penalty
- Cancellations that occur more than 72 hours before your scheduled shift, will not be penalized.
- Cancelling between 4 - 72 hours prior to your shift's scheduled start time is considered a "Standard Cancellation".
- You are allowed 5 standard cancellations per 30-day rolling period.
6 Standard Cancellations
|1 week suspension|
- Cancelling between 0 minutes and 4 hours prior to your shift's scheduled start time is considered a "Last-minute Call-off".
- A last-minute cancellation on a double-shift is counted as two cancellations, not one.
|2 Last-Minute Call-Offs||1 week suspension|
|4 Last-Minute Call-Offs||Account Deactivation|
No-call, No-show (NCNS)
- Failing to appear for your shift altogether, without manually cancelling your shift, is considered an NCNS.
- Late arrivals without approval from the facility may also count as an NCNS.
- Prior to enforcing a suspension, your account will be temporarily paused while our team reviews the NCNS claim.
|1st NCNS||1 week suspension|
|2nd NCNS||1 week suspension|
|3rd NCNS||Account deactivation|
Note: The NCNS penalties above may vary by the market in which they occur. You will receive a direct notification if/when NCNS penalties have changed in your area.
Things like severe weather conditions, natural disasters and other uncontrollable events may fall under our "emergency cancellations" category.
- As soon as you can safely do so, please cancel your shift and select "Other" as the reason so you can provide more information.
- Our team will review your cancellation and reverse the penalty upon verifying the nature of your emergency.
Note: While personal matters typically do not qualify as emergency cancellations, we may approve exceptions at our discretion with applicable proof.
Disputing a penalty
We do our best to disclose clear cancellation rules that protect our healthcare facilities and their patients, while being fair and empathetic to healthcare professionals like yourself. If you believe you have been suspended or deactivated unfairly or by mistake - please contact our support team.
Reasons may include:
- You left a shift at a COVID-active facility, that originally listed their shift as COVID-inactive.
- A facility sent you home after your onsite test was COVID-19+.
- A facility sent you home due to a low census.
- A facility cancelled your shift.