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Clipboard Score is still experimental and being piloted in the following regions. We'll bring the feature to more soon!
- Provo, UT
- Salt Lake City, UT
- Seattle, WA
- Portland-Vancouver, WA
- Philadelphia-Camden-Wilmington, PA-NJ-DE-MD MSA
- Salem, OR
- Cleveland-Elyria, OH
- Akron, OH
- Toledo, OH
- All of Colorado
- All of Georgia
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What is Clipboard Score?
Clipboard Score is the evolution of Attendance Score, meant to recognize and continuously reward you for your hard work.
We got lots of feedback on Attendance Score from both workplaces and workers alike. The consensus was that it wasn't great. It was a system that only punished and never rewarded you for good work.
Clipboard Score is fixing this issue. It ensures that professionals with the best track record on our platform get rewarded. To make that happen, here are the changes that we’re implementing with Clipboard Score:
- No More Score Limit. Your score is no longer capped at 100 points, meaning you'll always be recognized for doing great work.
- Higher scores grant Priority Access to shifts. Professionals with the highest scores will get to see and book shifts before everyone else, so try not to lose those points!
- Cancellation, Lateness, and No Show Penalties are increased. You can view the new penalty amount in-app by going to Status > Clipboard Score
- Scores will reset to 80 points after restrictions are lifted
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Please note that under this system, you may get Priority Access to shifts at workplaces you've never worked at before. Even if your app still says Attendance Score, Clipboard Score may be working in the background to give you Priority Access to shifts at facilities in the test areas above.
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How Clipboard Score Works (How to Gain and Lose Points)
Note: In Portland-Vancouver, OR-WA, you will not get points for working a shift. You will instead get points if the workplace rates you as excellent after your shift. This is on top of points for being on time.
All accounts start with 100 points. Point deduction and award amounts vary depending on your region. Go to Status > Clipboard Score > How You Gain Points/How You Lose Points to see exact amounts.
You can only earn points for working excellently and showing up on time. You can earn unlimited points, and the more points you have, the earlier you get access to shifts. You can see how your score compares to others in your local area by viewing your rank (go in-app to Status > Clipboard Score)
You can lose points by being late, cancelling bookings, not showing up for shifts, or leaving your shift early without approval.
As long as your score is above 0, you're free to book any shift you qualify for. If it drops to 0 or below, your account gets restricted. When your account is restricted, you can only work shifts at workplaces that invite you directly through Shift Invites.
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We always let you know the number of points that will be deducted before you commit to canceling your shift. After tapping Cancel, you'll see how many points will be lost and asked to confirm the cancellation. |
Shift cancellations
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The number of points deducted is determined by how far in advance you cancel the shift. The earlier you cancel a shift, the fewer points will be deducted from your score. Please be mindful of your bookings and cancel ahead of time if needed. We recommend booking no more than 6 shifts at a time to avoid last-minute cancellations. Missing a shift without canceling, canceling after the start time, or leaving your shift early without permission can result in a No Show, which will automatically reduce your score to 0 (regardless of your current score) and restrict your account. You can only avoid this cancellation penalty if the shift start time is greater than 8 hours after you booked AND you cancel within 5 minutes of booking (see the GIF to the left). For all other situations, your score will be penalized as usual. |
Being Late to Your Shift
If you clock in late to a shift in the app, you'll lose points at the end of your shift. Lateness penalties don't apply to shifts booked within 4 hours of the start time or to the second shift in a double shift at the same facility.
If you arrive on time but forget to clock in, you won't lose points for being late as long as your Location Services are enabled correctly.
Lateness penalties are applied after point bonuses for completing a shift. If you have received a Lateness penalty, you'll get a push notification and an alert in the Notification Center. You can also check your complete score history by going to Status > Clipboard Score (See Details) > Activity History Tab in the Clipboard app.
Account Restrictions
If your Clipboard Score drops to 0 (or lower), your account will be restricted. You will only be able to book shifts at workplaces that invite you (even if you have Priority Plus, you won't be able to book unless you're invited).
You cannot earn points while your account is restricted. Regardless of how many shifts you work during the restriction period, your score will stay at 0. Once the restriction lifts, your score will be reset to 80 points, and you will be able to earn points again.
Your first and second restrictions within 6 months will last for 7 days each. Workplaces can add you to their A-Team during these restrictions.
Your third restriction within 6 months will last for a full year, and facilities will be unable to add you to their A-Team. Further restrictions may result in permanent account deactivation.
You can see the date that your restriction ends by tapping Status > Clipboard Score (See Details) in the Clipboard app.