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Document Guidelines for Score Disputes

  • Updated

DOCUMENT TYPE CHECKLIST

Please ensure that your document contains all the criteria listed before uploading.

 

Document Type Requirements
Medical Note
  • Provider’s name or signature
  • Patient’s name
  • Date of visit or consultation
Positive COVID Test
  • Well-lit photo taken with the flash on
  • Your full name, written in permanent ink on the front of the test
  • The date, written in permanent ink on the front of the test
Hospital Discharge Paperwork
  • Patient’s name
  • Date of admission or discharge
Obituary
  • Date
  • Name of your loved one
Police Report
  • Your name
  • Date of the incident
Mechanic’s Receipt
  • The mechanic or auto shop’s name
  • Date of repair
Receipt for Car Parts
  • Description of the parts
  • The date of purchase
Insurance Documentation
  • Name of the insurance company
  • Your name
  • Date of the incident
General Court Documents
  • Your name
  • The date of the court appearance
      Laboratory Results
  • The name or logo of the lab/facility where the test was conducted.
  • The patient’s name.
  • The date of the test.
Notice of incident from the school or other institution
  • The date of the notice.
Roadside Assistance (Towing etc.)
  • Your name
  • The date of service.
Military call to action
  • Official letterhead
  • The professional’s name
  • The date of service.

 

INVALID DOCUMENTATION

What documentation do we consider invalid?

The following documents are considered invalid as we are unable to verify their authenticity:

  • Call Logs
  • Text messages
  • Forwarded emails
  • Photos of people
  • Prescriptions
  • Timesheets without a signature

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WHY WE ASK FOR DOCUMENTATION

We need supporting documentation to process your Score dispute. Without it, your dispute may not be accepted, as we may not be able to verify your claim.

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REASONS FOR DOCUMENT REJECTION

A non-exhaustive list of acceptable documentation for specific Score dispute categories is provided below. However, please note that we might reject your documentation if we are unable to confirm a document's authenticity. Some reasons why we might reject a document include the following:

  • incompleteness (e.g., for a doctor's note: the provider's name, the provider's facility name, or your name is missing);
  • illegibility (e.g., blurry, smudged, or unreadable document photos);
  • inconsistency (e.g., the date on a document is incompatible with the date of a canceled shift);
  • unverifiability (e.g., photos of car accidents or people or screenshots of text messages) or
  • alteration (e.g., edited documents or images).

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DOCUMENT UPLOAD GUIDE

Now that you have a document from the list above and double-checked that it meets all our requirements, let’s get ready to upload it. In order for us to process your dispute, documents need to be clear and legible so that our team can come to the best resolution.

Document types are broken into these categories:

Physical

  • We require that all physical documents be clear and readable.

Screenshot

The screenshot must capture all the relevant information required.

Digital

Digital documents must be uploaded unaltered.

Photo (COVID Tests Only)

Photos of positive COVID tests must be taken from a “top-down” angle with the flash of the camera turned on in a well-lit area.

 

 

 

 

 

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