Professionals using Clipboard Health’s marketplace may dispute an Attendance Score point deduction if the cancellation or No Show was due to one or more of the following reasons:
- a personal emergency,
- an accidental shift booking,
- an accidental shift cancellation,
- a technical issue with the Clipboard Health app, or
- an issue with a healthcare facility.
Please file your Attendance Score disputes through our Attendance Score Dispute Form as soon as possible after a cancellation, and select the most relevant of the above-listed Attendance Score dispute categories when completing the Form. Before submitting, please be sure to attach any relevant documentation that supports your claim.
A non-exhaustive list of acceptable documentation for specific Attendance Score dispute categories is provided below. However, please note that we might reject your documentation if we are unable to confirm a document's authenticity. Some reasons why we might reject a document include the following:
- incompleteness (e.g., for a doctor's note: the provider's name, the provider's facility name, or your name is missing);
- illegibility (e.g., blurry, smudged, or unreadable document photos);
- inconsistency (e.g., the date on a document is incompatible with the date of a canceled shift);
- unverifiability (e.g., photos of car accidents or people, or screenshots of text messages); or
- alteration (e.g., edited documents or images).
Illness or Injury (for yourself, family member, or loved one)
If your Attendance Score dispute is related to an illness or injury, including of a family member or loved one, the following documents can help us verify your claim:
- a medical note on letterhead with the provider’s signature, your name (or your family member or loved one’s name), and the date of the visit;
- a photo of a positive COVID, flu, or rapid strep test result with your name and the date of the test legibly written in permanent ink directly on the front of the test;
- a screenshot of a scheduled medical appointment with your name and the date visible;
- hospital discharge paperwork on letterhead which includes the patient’s name, date(s) of the admission, and discharging physician’s name; or
- a police report with your name and the date of the incident.
Please note that we do not accept photos of people, medication bottles, or medical devices as documentation.
Please do not submit photos of yourself or your family members with your Attendance Score Dispute Form.
Death of a Family Member or Loved One
If your Attendance Score dispute is related to a death, an obituary with a name and date can help us verify your claim.
If your Attendance Score dispute is related to a transportation issue, the following are documents that can help us verify your claim:
- a police report with your name and the date of the incident;
- an auto mechanic’s receipt with your name and the date of the repair;
- a receipt for car parts purchased for self-repair, with the date of purchase indicated; or
- a public-facing notice indicating road closures, severe weather warnings, or similar transportation-related notices.
If your Attendance Score dispute is related to an emergency that falls outside of the categories listed above (e.g., a child-care emergency), please provide sufficient detail when completing the Attendance Score Dispute Form so that our team can determine if documentation is required. Providing documentation upfront can help us resolve your Attendance Score dispute quickly and accurately.
Accidental Shifts booking or Cancellations
Accidental Shift Bookings
If you cancel your shift within 15 minutes after accidentally booking it and submit a Dispute Form, any associated Attendance Score point deduction will be reversed.
No documentation is required for accidental shift booking disputes.
Accidental Shift Cancellations
If you worked or are working a shift that you accidentally canceled, submit a Dispute Form, and any associated Attendance Score point deduction will be reversed. Please submit a signed timesheet to confirm that you worked the shift.
If an Attendance Score point deduction was related to a verifiable Clipboard Health app outage, and you submit an Attendance Score Dispute Form, we will reverse the Attendance Score point deduction.
When filling out the Attendance Score Dispute Form, please provide as much detail as possible regarding your technical issue, including screenshots, a timeline, and the action you were trying to take.
Please do not report safety incidents through the Attendance Score Dispute Form.
Notify our Trust and Safety team directly by filling out the Incident Report Form here. To learn more, please see: Reporting a Safety Incident.
Attendance-Related Facility Issues
If you arrived on time for your shift, but were sent home by a facility, please submit an Attendance Score Dispute Form if you lost Attendance Score points for a shift you actually worked, or if a facility sent you home or canceled your shift. We will perform a thorough investigation and reverse the Attendance Score point deduction if we confirm that you indeed worked the shift. Please provide us with a photo of your timesheet when submitting an Attendance Score dispute for a falsely reported No Show.
If you are sent home by a facility, please use the Clipboard Health app to submit a sent-home request, or ask the facility to record a ‘Send Home’ for your shift. Doing that updates your schedule in the app, allowing you to receive any applicable sent-home pay and avoid an Attendance Score point deduction.