As a marketplace, our goal is to create a great experience for professionals, the workplaces they serve, and the patients that rely on their care. We recognize that certain changes to our Attendance Score feature were needed to help us better live up to that goal, and that life happens and sometimes cancellations of booked shifts are unavoidable. So we have made changes to our Attendance Score feature that will help us do better. Specifically, on May 3, 2023, we removed automatic suspensions and deactivations for accounts with an Attendance Score of zero. Instead, accounts with a score of zero or below enter “restricted status,” which allows the user to book and keep shifts at certain workplaces.
Under the terms of Attendance Score, cancellations of booked shifts result in deductions of points from a user's score. Now, so long as a user has a 4-star or higher rating at a workplace, they will be able to keep previously booked shifts at, and book new shifts at, any workplace where they have a 4-star or higher rating while their account is in “restricted status”.
Please note that the May 3 changes to Attendance Score will not affect the status of accounts deactivated prior to May 3, 2023.
Why is there an Attendance Score at all?
Cancellations of booked shifts negatively impact all sides of our marketplace. Workplaces may not be able to fill those shifts, meaning they go without critical help and their patients suffer. You also feel the effects; if workplaces experience last-minute cancellations or high volumes of cancellations, they post fewer shifts on the marketplace, leading to fewer opportunities for you. Attendance Score was created to reduce such cancellations, give users clear information in the app about the effects of cancellations on their accounts, and help ensure consistent care for patients.
What happens if my account gets restricted?
If your account is restricted, you:
- Can continue to book shifts at workplaces that have given you a 4-star or higher rating.
- Will keep previously booked shifts at workplaces that have given you a 4-star or higher rating.
- Cannot book shifts at workplaces that have not rated you, or have given you a 3-star or lower rating.
- Will not keep previously booked shifts at workplaces that have not rated you, or have given you a 3-star or lower rating.
How do I know if I have a 4-star or higher rating?
Follow these steps to view the workplaces that have given you a 4-star or higher rating (“favorite” status):
- Open the Clipboard app.
- Select “Ratings.”
- Tap "See Details" under “My Priority Access.” There, you will see which workplaces, if any, have given you a 4-star or higher rating.
How do I get a 4-star or higher rating from a workplace?
Just as you are able to give feedback on workplaces, workplaces can give feedback on you. They can give you a rating out of 5 stars after you’ve completed a shift with them. To encourage a workplace to rate you 4 or 5 stars, we recommend in-app chat as a great place to start.
If you’re not sure what might motivate a workplace to give a 4 or 5-star rating, check out some of the things workplaces have said in the past about Clipboard users whom they’ve rated highly:
“Great time management and communication with staff and residents.”
“Very good with the clients and open to instruction!”
“Professional, reliable, and caring.”
“Self-motivated, works very well with other staff members, provides compassionate care to residents!”
“Awesome work ethic, flexible & competent, dependable, and a team player!”
“Very friendly and on time.”
“Very reliable, friendly, and knowledgeable.”
What other recent updates has Clipboard made to Attendance Score?
Also starting on May 3, 2023, Attendance Score points now are awarded to a user whenever they clock in on-time for a shift. These points (for on-time arrival) have taken the place of “early” clock-in points, as some workplaces have decided that they do not want users to clock in before the start time. We made this change to make sure all users benefit from punctual arrival at a booked shift, so now 5 points will be added to your account’s Attendance Score for clocking in at the shift’s start time. (Separately, users are still able to get 5 points added to their account’s Attendance Score each time they finish a booked shift. The maximum Attendance Score is still 100 points.)