Use the Clipboard Health app to send a Sent Home request and follow up on the status of your sent-home requests. Pending requests have not been approved or rejected yet and will appear under My Shifts. Whenever a sent-home request is approved or rejected, you will receive a chat notification in the in-app chat feature.
The shift details display step-by-step instructions that guide you through what to do next, all the way from clock in to clock out. These instructions under "What's Next?" will tell you when you should clock out and when you should send a sent-home request to ensure you get paid the better rate.
Please note you will need the latest version of the Clipboard Health app to see pending requests. Download the New updates available under My Account to access this feature.
Shift details
The first thing you should always do whenever you have a shift scheduled is go to the shift details. From here, you can clock in, clock out, see shift information, and what to do next. To navigate to the shift details, tap "My Shifts" and select your current shift.
When you should clock out instead
If the facility does not offer sent-home pay or you have already completed more hours than what is offered in the facility's sent-home rate, the app will prompt you to clock out of your shift. Follow the in-app instructions and clock out of your shift with a signed timesheet to ensure you receive payment for your shift hours completed.
When and how to use Sent Home Requests
If the facility does offer sent-home pay and you are sent home before completing the number of Sent home pay hours offered by the facility, The app will prompt you to send a sent-home request. Follow the in-app instructions and select "Cancel / Sent Home" and "Request Facility Confirmation" for your request.
We recommend asking for the request to be approved while you are still onsite. If no one is available to do so, you can follow-up with the in-app chat feature.
Pending requests
Any time you send a sent-home request, it will display as a pending request until the facility approves or rejects it.
- You can see how many pending requests you have and the potential sent-home pay under My Shifts.
- Pending requests will not affect your Attendance Score or receive payment until approved or rejected.
- Tap your Pending sent home requests to see each request in more detail.
Tap My Shifts to go to the Pending Sent Home Requests page.
Approved requests
When your sent-home request is approved, any applicable payment will automatically be sent to your Stripe account. The schedule change gets processed, so your Attendance Score is not affected.
- You will get a chat notification letting you know your request has been approved.
- Sent-home pay varies throughout the marketplace and may not be applicable to all shifts. See how to check a facility's sent-home payouts in this guide.
See your notification in the chat feature
Rejected requests
Rejected requests are mainly due to late arrivals or leaving early without notifying the facility.
- You will not receive any applicable sent-home payment.
- You will be marked as a “no show” and points will be deducted from your Attendance Score according to our Attendance Score rules.
- You will get a chat notification informing you that your request has been rejected.