Requesting an Urgent Shift

When the app detects a potential no-show (NS), an Urgent Shift is automatically posted to Clipboard Health's marketplace at premium rates, connecting your facility with a qualified professional at no additional cost to you. 

In addition, you can manually request an Urgent Shift via the web or mobile app, when you report a no show, if you need a shift filled at the last minute - at no additional cost to you.

Requesting an Urgent Shift

There are two scenarios that will enable you to request an urgent shift:

• When you mark a professional as a no-show.
• When a professional ends their shift early.

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Requesting an Urgent shift for a no-show.

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When reporting a no show, you will have the opportunity to request an Urgent Shift replacement worker. The complete guide for reporting a no show can be found in this article.

Note: The option to request a replacement professional will be available from 0-2 after the shift start time. If you need assistance requesting an Urgent beyond 2 hours after the shift start time, please contact our Support team.

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Requesting an Urgent Shift when a professional needs to leave their shift early

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When reporting an abandoned shift for a professional who had to leave their shift early, you can request an urgent shift replacement at no additional charge. The complete guide for reporting an abandoned shift with or without permission can be found in this article.

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Automatic Urgent Shifts

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If we cannot confirm that a professional is on their way to your facility, we will automatically post an Urgent Shift to the marketplace. This will be visible in the app when this happens.

• If you cancel a shift while an Urgent Shift is posted a cofrimation will pop up letting you know we are looking for a replacement. Should you choose to cancel the shift, the search for the replacement will be cancelled as well.
• Should you choose to cancel the shift, late cancellation fees may apply base on your contracti. However, if a professional's ETA indicates they will be more than 30 minutes late, you can contact Clipboard Health support to cancel the shift free of charge.

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