Check this interactive tutorial to learn more about updating your information in the Clipboard Health App!
To navigate the app and modify your personal details, you should:
1. Go to "My Account"
The name you entered during the sign-up process must match the name on every document to avoid rejection due to "Name Discrepancy." Make it a habit to check if you have entered correctly your full name.
2. Click "View your profile"
You may find your personal details such as your photo, email address, phone number, contractor agreement, qualifications, and an option to hide as a colleague on shift. You may also see here the option on deleting your account.
3. As you notice, there's no edit option to modify your name.
In this section, you may update other personal information such as your email address, phone number, and profile picture except for your name. Please send an email to email@example.com requesting to update with your correct or current name.
If you are about to update your name because of legalities, please submit a "Name Change Document" (e.g Marriage Certificate, Adoption Decree, Court Order) as a supporting document. Our Documents team will have to validate it within 24-48 hours.
Here's a guide on how to upload your documents.
If you were unable to resolve your issue through our self-service support articles, please contact our support team through one of the options below.
Chat with us:
- Chat 24/7 with live support through our mobile app.