Your account status directly impacts your ability to see, book, and keep on your calendar shifts posted on Clipboard’s marketplace. Understanding these statuses will enable you to get the most out of your experience with Clipboard.
The four account statuses are:
- Under Review
Continue reading to learn about each account status and its significance in Clipboard’s marketplace.
An enrolled account: has an Attendance Score above zero, and may book shifts at any workplace where they meet those shifts’ requirements.
If your account status is currently Enrolled but you don't see any shifts, follow these instructions to troubleshoot your issue.
A restricted account has an Attendance Score of zero or lower, which may restrict the account’s ability to book or keep already booked shifts on a workplace-specific basis. When an account enters restricted status:
- You will only be able to see and book shifts, or keep previously booked shifts, at workplaces that have added you to their Favorites list by rating you 4 or 5 stars.
- You will see the following banner at the bottom of your calendar:
If you do not see any shifts on your calendar while you are restricted, it may be because you have not been Favorited (or rated at all) by any workplaces. Learn how to see which workplaces have marked you as a Favorite here.
Note: If your account is restricted and a workplace rates you 4 or 5 stars, it will immediately restore your account’s ability to see and book shifts at that workplace.
When an account is deactivated, it can no longer book any shift posted on Clipboard’s marketplace for a period of 12 months, and any previously booked shifts will be removed from the account’s calendar. Accounts may be deactivated for any violation of our Terms of Service.
Accounts that were deactivated prior to May 2, 2023 based on their Attendance Score will remain deactivated at this time.
Clipboard occasionally reviews accounts to help improve the experience of the users of Clipboard’s marketplace. An account may be placed under review if it engages in suspicious activity involving cancellations or activity otherwise negatively impacting the experience of other marketplace users. If this occurs, you will receive an email from email@example.com, and your account will be unable to book new shifts during the review period.
Please reply directly to the email you receive from firstname.lastname@example.org with any questions regarding your account’s review – our Customer Support Team will not be able to assist with account review-related questions. You can read more about account reviews in our Terms of Service.