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Starting on January 9th, 2025, Attendance Score will be replaced by Clipboard Score for those in the following geographic areas:
- Salt Lake City, UT
- Provo, UT
- Seattle-Tacoma-Bellevue, WA
- Portland-Vancouver-Hillsboro, OR-WA
- Salem, OR
This information here still broadly applies to Clipboard Score. Please read How Clipboard Score Works to learn about the changes to the new scoring system.
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The status of your account directly impacts your ability to see, book, and keep shifts on your calendar that are posted on Clipboard's marketplace.
The four account statuses are:
- Enrolled
- Restricted
- Deactivated
- Under Review
Continue reading to learn about each account status and its significance in Clipboard’s marketplace.
Enrolled
An enrolled account: has a Score above zero, and may book shifts at any facility where they meet those shifts’ requirements.
If your account status is currently Enrolled but you don't see any shifts, follow these instructions to troubleshoot your issue.
To enroll your account, all required documents must be uploaded and verified. Go here to view document requirements by professional type and according to state.
Restricted
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"Favorites" has been replaced by "Priority Plus" and A-Team in the Salt Lake City, Provo, Philadelphia, and Seattle markets.
If you’re in these markets, your ability to see and book shifts while restricted will depend on whether or not the facility has given you Priority Plus status.
Learn more about Priority Plus and A-Team here.
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A restricted account has a Score of zero or lower, which may restrict the account’s ability to book or keep already booked shifts on a facility-specific basis. When an account enters restricted status:
- You will only be able to see and book shifts, or keep previously booked shifts, at facilities that have added you to their Favorites list by giving it a rating of 4 or 5 stars (excludes select markets listed above).
- Restricted accounts do not earn points. If your account is restricted, your account's Attendance Score will be reset to 100 points when the account restriction is lifted.
- You will see the following banner at the bottom of your calendar:
If you do not see any shifts on your calendar while you are restricted, it may be because you have not been Favorited (or rated at all) by any facilities. Learn how to see which facilities have marked you as a Favorite here (excludes select markets listed above).
Note: If your account is restricted and a facility rates you 4 or 5 stars, it will immediately restore your account’s ability to see and book shifts at that facility. This does not apply to facilities that have liked your profile without giving you a rating. To have access to a facilities shift while restricted, you need to have a 4 or 5 star rating from the facility (excludes select markets listed above).
Deactivated
When an account is deactivated, it can no longer book any shift posted on Clipboard’s marketplace, and any previously booked shifts will be removed from the account’s calendar. Accounts may be deactivated for any violation of our Terms of Service and/or your Independent Contractor Agreement.
Under Review
Clipboard occasionally reviews accounts to help improve the experience of the users of Clipboard’s marketplace. An account may be placed under review if it engages in suspicious activity involving cancellations or activity otherwise negatively impacting the experience of other marketplace users. If this occurs, you will receive an email from safety@clipboardhealth.com, and your account will be unable to book new shifts during the review period.
Please reply directly to the email you receive from safety@clipboardhealth.com with any questions regarding your account’s review – our Customer Support Team will not be able to assist with account review-related questions.