This guide covers how to check when late cancellation pay and sent-home pay are available for a shift.
How does late cancellation pay work?
Shifts canceled more than 24 hours before the start of the shift are generally not considered Late cancellations and will not be eligible for any payouts.
Late cancellation pay is only available for shifts at facilities that offer this rate when the facility cancels a shift in the given timeframe. Late cancellation rates are based on the applicable shift pay rate.
You can see which rates are offered and when by checking the facility's profile in the Clipboard Health app.
If you would like to know more about cancellations, please read Facility canceled my shift.
How does sent-home pay work?
Sent-home pay is available when it is offered by that facility. How much is offered will vary from place to place, and it's important to check the rates offered at the facility before you decide to book a shift.
Sent-home rates are based on the applicable shift pay rate. If you are sent home after completing more hours than what is offered in the Facility Sent home payout, please clock out of the shift instead of using a sent-home request.
You can see which rates are offered by checking the Cancellation Payouts in the facility profile
For more information about being sent home from a shift, check out I was sent home by the facility.
To see how to manage your sent-home requests, take a look at Managing your sent-home requests.
Where can I see if Late Cancellation and sent-home pay are available?
The facility profile has lots of useful information, including what rates are offered and when. To view a facility profile, tap on the name of the facility when viewing a shift. For late cancellation and sent-home pay information, tap Cancellation Payouts in the facility profile.
How do I see my sent-home requests?
- You can see your Pending requests under My Shifts.
- You'll receive a chat notification when a request is approved or rejected.
Click here to see more about sent-home requests.
What if I am sent home after I have started working?
If you have already worked a number of hours before being sent home, you may need to clock out of your shift instead of sending a sent-home request.
You can check the instructions under "What's Next?" in the shift details to confirm which option you should use if the facility sends you home. To navigate to the shift details, go to "My Shifts" and tap on your current shift.
Reporting a payment issue
Please contact our Support team by chatting with live support through our mobile app to report a payment issue related to cancellation or sent-home pay.