The low charge rate alert gives you an easy way to bring the hourly base rate for your shift closer to the market rate, which may increase the competitiveness of the shift.
This feature is currently unavailable to workplaces in Massachusetts. If your workplace is located in Massachusetts, please refer to our Rate Negotiations guide instead.
When you post a shift that has a charge rate that seems low for your market based on our analyses:
- You may see the following pop-up showing you the charge rate that we recommend increasing to.
- Your workplace can choose to keep the rate the same, increase the rate to a recommended rate based on our analysis, or choose a custom rate that is between your default rate and the recommended rate.
Why apply the recommended rate?
Increasing shift rates helps incentivize professionals to pick up those shifts. While we encourage you to use the recommended rate, you can also select default or custom options!
Who will have access to this feature?
If you edit the rate of a shift that has 24 hours or less lead time, you will also see the Boost Pay feature.
Workplace users with the Administrator role or with the Staffing Coordinator role, if the additional "Can edit shift rates" permission is enabled, may have access to this feature. If you edit the rate of a shift that has 24 hours or less lead time, you will also see the recommended rate feature.
Can we update rates after a worker has picked up the shift?
No. You can only increase the rates of shifts that are unfilled. If you would like to increase a worker’s hourly rate for a shift already claimed, you can give the worker a bonus or increase the workers pay rate by reaching out to Support.
Can I increase the hourly rate of a shift that has already been posted?
Yes! The "Edit rate" feature allows you to increase your facility’s charge rate in order to increase the pay of an unfilled shift. For more information on how to utilize the "Edit rate" feature, please see this article.
Can I edit the rate more than once?
Yes. After applying a rate for the shift, you can re-edit the charge rate for unfilled shifts via the web and mobile app. Learn more about editing shift rates here.