How your Proof of Earnings are calculated
Your Proof of Earnings reflects the Total Net Pay within your selected timeframe and do not consider any fees you may have incurred through Stripe. The "average rate" reflects your average hourly rate, which we calculate by taking your total earnings divided by your total hours.
If your Proof of Earnings does not match your total earnings, this does not mean that your Proof of Earnings are incorrect.
Why doesn't your Proof of Earnings match your total earnings?
If you have Instantpay, the amount you see in your Proof of Earnings may look different from the amount in your Stripe transactions. This is because the Total Net Pay in your Proof of Earnings reflects the total amount you earned for the year. Any $2.99 processing fees incurred for Instantpay transfers will not reflect in your Proof of Earnings.
Why does my 1099 look different from my Proof of Earnings in the app?
This is not intended as tax or legal advice, please consult with a tax professional for further assistance.
In line with IRS guidance, your 1099 is calculated using the timestamp from the time payment was actually delivered to your Stripe account. Meanwhile, the Proof of Earnings page displays earnings based on the date the shift was worked. For example, if you worked a shift that started on December 31st, 2022, but payment was received on January 1st, 2023, it would be included in your 2022 Proof of Earnings in the app, but it would not be included on your 1099. If you still have questions or discrepancies, please contact Clipboard Health Support via firstname.lastname@example.org or the in-app support chat.
Reporting a discrepancy
If you have an issue that was not addressed by the sections above, please let us know by submitting a report through the app.
- Open the Clipboard Health app
- Select My Account
- Select the Payroll tab
- Now select Proof of Earnings
- Scroll to the bottom and tap Is something wrong?
- Select Yes, send.