Although we encourage facility cancellations to be made in advance as a courtesy to the professionals using our marketplace, a facility may cancel a posted shift at any time.
If your shift is cancelled, you will receive a notification informing you of the cancellation and the shift will be removed from your calendar without a deduction to your Attendance Score.
If a facility cancels a shift you had booked, you may be eligible for a late cancellation payment depending on the facility's Contract Terms, along with how close to your shift's start time the cancellation occurs. If you are eligible for a late cancellation payment, your payment will be automatically sent to your Stripe account upon cancellation of your shift. Learn how to check a facility's cancellation terms by reading this guide.
Late cancellation pay will not be applicable if the shift is cancelled due to late arrival. If you are expected to arrive 15 minutes or more after your shift's scheduled start time, a facility may choose to decline your arrival at their discretion, and late cancellation pay will not be included.
Please contact our support team to report an issue regarding your Cancellation pay.
Note: If you were sent-home from your shift, please read this guide instead.