When a professional is running late and does not provide an ETA update, the shift will be reposted as an Urgent Shift. When this occurs, you may encounter an event where both the originally scheduled professional and the replacement professional arrive for the same shift.
Consider your options below and make the selection that best suits your needs.
Keep both professional:
If you keep both professionals, your account will be charged both for the originally scheduled professional and for an additional professional according to the originally scheduled shift’s hourly rate.
Send one professional home:
If you decide to send one professional home, we recommend sending home the original professional, as they did not respond with an ETA update in a timely manner, resulting in an Urgent Shift and replacement professional.
Your account will not be charged a sent-home fee for sending either of the professionals home.
Send both professionals home:
Your account will not be charged a sent-home fee for sending either of the professionals home.
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Update:
To provide more transparency on the scenario above, all facility users in all locations will now see status updates in the shift card when a professional's Worker ETA changes and when we are looking for their replacement.
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