Professionals on your A-Team receive Priority Plus Access, which is different from regular Priority Access. So what's the difference?
Priority Plus Access
Priority Plus is available to professionals on your A-Team. We recommend reading How A-Team Works to best understand this feature, but here's how Priority Plus itself works:
- When you post a shift that starts in 10 hours or more, the Priority Plus window opens for 10% of the time between when the shift becomes available and when the shift is scheduled to start (capped at a maximum of 12 hours).
- During this window, only professionals on your A-Team can view the shift. This gives your best workers a chance to book the shift before the rest of the marketplace!
- If the shift starts in less than 10hrs, there will be no Priority Plus window and the shift will be available to all professionals (though A-Team professionals will still be notified of the shift).
To view how much time is remaining in the Priority Plus window, you can go to she shift card. And don't worry: if your A-Team professionals see the shift and don't book it, we'll skip the Priority Plus window and open the shift to everyone else to get it booked faster.
Priority Access
Once the Priority Plus window ends, the regular Priority Access window will open:
- This will only happen if there are still at least 10 hours remaining until the shift begins, and it will only last 4% of the shift lead time (up to 4 hours max).
- Priority Access makes the shift only viewable to professionals with high Clipboard Scores. This ensures your posted shift is more likely to be booked by a high-performing professional! And yes, your A-Team members can view these shifts as well.
- And again, don't worry: in the event that there are no professionals available with Priority Access when a shift is posted, the shift will be shared with all professionals in the facility's area.
You cannot add a professional to normal Priority Access: their access is entirely dependent on their Clipboard Score. The higher a professional's Clipboard Score, the more Priority Access they will get. If you want a professional to have early access to your posted shifts, consider adding them to your A-Team instead!