If a worker receives a 4 or 5 star rating from your workplace, they will be automatically added to your Favorites list. Favorited workers will receive Priority Access to all your shifts, which means they will have the ability to view and book shifts before other workers on the marketplace.
- The Priority Access window is open for 10% of the time between when you post the shift and when the shift is scheduled to start (capped at a maximum of 3-6 hours depending on your marketplace).
- In the event that there are no workers available with Priority Access when you post your shift, the shift will be shared with all eligible workers in your area.
- In the event that your Favorite Worker has an Attendance Score of 0 or less, they will not be automatically removed from shifts at your facility, or blocked from booking future shifts at your facility.
- If you remove a worker from your Favorites, by lowering their rating, they will not be unassigned from their upcoming shifts, but they will no longer have Priority Access.
How do I add someone to my Priority Access list?
To add a worker to your Priority Access list, simply give them a 4 or 5 star rating. Click here to learn how to rate a worker.
Note: If you don't have an extensive list of Favorited workers, we will automatically grant Priority Access to workers who have a high attendance record at your workplace. However, these workers are not added to your Favorites and will not be exempt from restrictions (more details below).
How to view your Priority Access list?
Workers who have Priority Access to your shifts can be found in your account via the web and mobile app.
- Open the web or mobile app
- Select the Workers tab (left panel on desktop, bottom menu on mobile)
- Select Favorites
Note: If you have not developed your list of Favorites, you will see a “High attendance” label under their name instead.
How do I remove a worker from my Priority Access list?
To remove a worker from your Priority Access list, simply update their rating to 3 stars or less. Learn how to update a worker’s rating here.
Restricted workers
A worker is automatically placed on a 7-day restriction if their Attendance Score drops to a 0 or below.
- During this 7-day period, the worker will only be able to view, work, and book shifts at your workplace if you have added them to your Favorites.
- Workers who are not on your Favorites will be automatically unassigned from (and unable to book) shifts at your workplace until the restriction is lifted.
- You can add a restricted worker to your Favorites, and they will gain access to your shifts while they are restricted.
- If you remove a worker from your Favorites, by lowering their rating, they will not be unassigned from their upcoming shifts, but they will no longer have Priority Access.