Clipboard Health gives facilities an easy way to identify a professional’s estimated time of arrival through the Worker ETA feature (Professionals give Clipboard Health permission to check the location data of their mobile devices as explained in more detail in this article.).
There are two ways you can check a professional's ETA in your account:
- The live map view.
- Live status updates.
Live map view
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How it works
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The Live Worker ETA tab gives your facility a map view with the approximate location of scheduled professionals in real time during the one hour period before their shift begins, via the web and mobile apps. In addition to this visualization, we include:
- How far the professional is from your facility
- The estimated time of arrival
- The start time of the professional’s shift
Web view
- Select the "Live Worker ETA" tab from the left panel.
- Select the shift type related to the shift you want to view.
Mobile view
- Tap the "Live ETA" tab on the bottom navigation bar.
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Live status updates
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Shift card updates
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The ETA status in the shift card will remain up to date with the most recent ETA from the professional. In addition, you can see the status of any Urgent Shift that is posted to Clipboard’s marketplace when the professional who originally booked your shift is running late and fails to confirm their attendance in the app.
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This message indicates we are unable to confirm this professional's ETA.
A green ETA time indicates the professional is expected to arrive on time
A red ETA time indicates the professional is expected to arrive late
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Live chat updates
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To provide the best user experience we can, professionals can send live updates when they are running late or their expected arrival time changes. Whenever a professional sends an update, the ETA displayed in the app will automatically update, and you will receive a chat message with any additional details the professional may have provided.
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FAQs:
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Will I receive any notifications involving a professional's ETA?
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Yes. The Live ETA feature will notify you via SMS and push notification whenever there is a live status update.
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When can I see a professional's ETA?
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Worker ETA will be visible on booked shifts beginning one hour before the shift’s scheduled start time.
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What happens if a professional's ETA is after the shift start time?
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You can cancel a shift booked by a professional, by following these instructions in the web app, or these instructions on the mobile app.
If a professional’s ETA is more than 20 minutes after a shift's start time and you cancel the relevant shift, your facility will not be charged a cancellation or sent home fee.
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Who at my workplace can see a professional's ETA?
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If a Worker ETA is available for a shift at your facility, users on your account with access to the Clipboard Health Web App will be able to see the Worker's ETA. For information on how to add users to your Clipboard Health account, see here.
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